Assessor Resource
MEM16004
Perform internal/external customer service
Assessment tool
Version 1.0
Issue Date: May 2024
This unit of competency defines the skills and knowledge required to provide assistance to internal and external customers across a range of products and services.
Typical applications of this unit would be found in service and design departments and include taking one-off or special orders requiring detailed descriptions or handling of complaints.
This unit should not be selected when Unit MEM16003 Provide advanced customer service has already been selected.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Band: A
Unit Weight: 2
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)